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Policies,
Guidelines, & Disclaimer
Includes Terms & Billing Policies
GH1
Web Hosting, Inc.
provides web hosting to numerous clients which means that we have
a responsibility to protect each client and to provide the best services
available. The following guidelines were established to ensure these
crucial obligations are met.
FURTHERMORE, these Policies, Guidelines, and Disclaimer are intended for
all domains residing on
GH1 Web Hosting, Inc. servers, including regular hosting
clients, resellers, and their clients. We ask that all clients reselling
our hosting services in any way, including those providing hosting
services, implement these same Policies, Guidelines, and Disclaimers into
their own web sites to ensure that the same are understood and met by
their clients.
DEFINITIONS:
Client = Any account residing on
GH1 Web Hosting, Inc. servers whether
paying or free.
GH1 Web Hosting, Inc. = any placement of: we, us, our(s)
CONTENT AND USE THAT IS NOT PERMITTED:
ALL SERVICES PROVIDED BY
GH1
Web Hosting, Inc. MAY BE USED FOR LAWFUL PURPOSES
ONLY. TRANSMISSION, STORAGE, OR PRESENTATION OF ANY INFORMATION, DATA OR
MATERIAL IN VIOLATION OF ANY UNITED STATES FEDERAL, STATE, CITY, COUNTY,
OR LOCAL ORDINANCE, IS PROHIBITED. THIS INCLUDES, BUT IS NOT LIMITED TO:
COPYRIGHTED MATERIAL, MATERIAL WE JUDGE TO BE THREATENING OR OBSCENE, OR
MATERIAL PROTECTED BY TRADE SECRET AND OTHER STATUTE. THE SUBSCRIBER
AGREES TO INDEMNIFY AND HOLD HARMLESS GH1 Web Hosting, Inc. AND/OR ITS EMPLOYEES
AND/OR ITS AGENTS FROM ANY CLAIMS RESULTING FROM THE USE OF THE SERVICE
WHICH DAMAGES THE SUBSCRIBER OR ANY OTHER PARTY.
PORNOGRAPHY
and SEX-RELATED merchandising is PROHIBITED on all
GH1 Web Hosting, Inc. servers.
This includes sites that may infer sexual content, or links to adult
content elsewhere. You hereby agree that by purchasing
GH1 Web Hosting, Inc.
services,
GH1 Web Hosting, Inc. will be the sole arbiter in determining violations
of this provision.
ADDITIONALLY
PROHIBITED
are sites that promote any illegal activity or present content that may be
damaging to
GH1 Web Hosting, Inc. servers, its subscribers, the public, national
security, personal privacy, and the general health, safety, welfare of our
country or any other server on the internet. Links to such materials are
also PROHIBITED.
THE FOLLOWING LINKS, CONTENT, AND/OR ACTIVITY IS ALSO PROHIBITED ON
GH1
Web Hosting, Inc. SERVERS:
- Pirated software
- Hacker programs or archives
- Warez sites
- MP3 server software
- Commercial Advertising - SPAM Email:
- PORNOGRAPHY and SEX-RELATED Sites
SPAMMING, OR THE SENDING OF UNSOLICITED EMAIL from
GH1
Web Hosting, Inc. servers
or using an email address or domain that is maintained on a
GH1 Web Hosting, Inc.
server as a reference is STRICTLY PROHIBITED. Accounts in violation of our
spamming policy WILL BE DELETED WITHOUT PRIOR NOTICE.
- Background Running Programs:
We MAY allow programs to run continually in the background. These are
considered on a case-by-case basis and an extra charge will be incurred
based on system resources used and operational maintenance needed. All
users must contact GH1 Web Hosting, Inc. prior to the installation of such
programs and MAY be required to sign an additional agreement.
The
bottom line.
Our Servers Are Fast and we want to keep them Fast!
- IRC:
We do not allow IRC or IRC bots to be operated on our servers.
YOU HEREBY AGREE that by purchasing GH1 Web Hosting, Inc. services that
GH1 Web Hosting, Inc.
will be the SOLE ARBITER as to what constitutes a violation of the
above provisions.
Use of
Server Resources.
CPU & Memory. All accounts are monitored for their use of server
resources. If any account is using a high amount of server resources over
we will contact the customer to discuss the issue with them. In serious
cases where an account is using a considerably large amount of system
resources over 20% (memory, CPU etc.) the account may be suspended or
script disabled without notice to maintain the smooth running of the
server.
Site
traffic.
Our plans
offer large amounts of Bandwidth and 99.5% of our customers do not even
come close to going over their limit.
If
you go over the limit we will let you know so you can see what you are
running that is eating bandwidth. Most of the time you are not charged
unless it is a large overage. We just give you a warning and help you
track down the cause of the problem.
Excess Bandwidth Charges will be
$10 per gig.
NOTE:
In the last year only one site has went over their plan's limit.
YOU HEREBY AGREE that by purchasing
GH1
Web Hosting, Inc. services that
GH1 Web Hosting, Inc.
will be the SOLE ARBITER as to what constitutes a violation of the
above provisions.
**The thing to remember here is if your site is
consuming 20% or more of the resources then that is when you will be
charged extra. This does not often happen unless you have a Yahoo on your
hands.
SYSTEM
BACKUPS:
Backups are intended for disaster recovery purposes only. In other words, we will backup your server for the event of a complete hard drive failure.
Incremental backups are performed on a daily basis to our servers. Everyday, they are moved off onto our backup servers. Once every three days, a full backup is done. These backups are not stored by days, but rather by server.
Even with this backup system, you should keep a local copy of your sites. No backup system is perfect, and when you are backing up the numbers of websites we do, there is certainly room for error.
SERVER
ABUSE:
ANY ATTEMPT to UNDERMINE or CAUSE HARM to any server or customer of GH1 Web Hosting, Inc.
is STRICTLY PROHIBITED and violators will be deleted without
prior notice.
BILLING:
The billing period for all accounts is 15 days. All account fees are due
on the first day of each billing period. ANY ACCOUNT unpaid five (15) days
past its due date will be deactivated
without notice.
Any account
that is terminated before its due date will be charged at the month to
month rate plus the cost of the free domain.
Billing Disputes:
All billing disputes must
be reported within 30 days of the time the dispute occurred.
Disputed charges to your credit card issuer, also known as charge back, is
at GH1's
discretion to determine if valid, under the terms of service. If deemed
not valid it will result in immediate service interruption, and
reconnection fees to restore the desired service.
Recurring
Billing:
We will no longer send out invoices. All credit cards are billed
automatically on the anniversary of their original activation date. It is
the clients responsibility to ensure that they have sufficient credit to
cover this transaction. In the event that there is insufficient credit, as
a courtesy we will send an email notification at which point we will need
to be provided with another credit card within 15 days. If we do not
receive a response within 15 days the account will be deactivated AS WELL
AS any accounts under that account plan.
ACCOUNT
DEACTIVATIONS:
Any account deactivated due to non-payment will be deactivated and we
require a reactivation fee of $25.00 to be paid prior to reactivating the
account.
CANCELLATION
REFUNDS:
We DO NOT refund partial monthly fees to accounts canceling after their 30
day initial account activation period. Therefore only full monthly fees
existing on account will be refunded.
This means that if you have paid for 6 months of services and you cancel
your account within any 30 day period, you WILL NOT be refunded any
partial fees remaining on the month in which your are canceling or prior
months. ONLY full paid 30 day periods will be refunded.
COPYRIGHT
AND TRADEMARK DISCLAIMER:
All accounts whether paid or otherwise will receive all necessary
permissions and authorities to use any Copyrighted and/or Trademarked,
including but not limited to, ad copy, graphics, logos, and names, and
shall produce within reasonable time, such written permissions and
authorities if demanded by
GH1 Web Hosting, Inc. IN WRITING BY U.S. CERTIFIED MAIL
RETURN RECEIPT REQUESTED.
Placement of domain and responding pages shall be regarded as a guarantee
by the domain owner (client) to
GH1 Web Hosting, Inc. that all such permissions
and authorities have been obtained.
No responsibility will be accepted by
GH1 Web Hosting, Inc. for damages to or
losses incurred by the client from the use of any content for which the
required permission or authority has not been properly obtained.
REFUSAL
OF SERVICE:
We reserve the right to refuse, cancel, or suspend service on ANY DOMAIN
residing on
GH1 Web Hosting, Inc. servers at our sole discretion.
LIMITATION
OF LIABILITY:
GH1 Web Hosting, Inc. shall not be responsible for any claimed damages,
including incidental and consequential damages which may arise from
GH1
Web Hosting, Inc. servers going off-line or becoming unavailable for any
reason whatsoever. Furthermore,
GH1 Web Hosting, Inc. shall not be
responsible for any claimed damages, including incidental or consequential
damages, resulting from the corruption or deletion of any web site from
one of
GH1 Web Hosting, Inc. servers.
Violations of these Policies and Guidelines should be referred to
gh1@gh1.com.
All complaints will be investigated promptly.
Failure to follow any term or condition will be grounds for immediate
account deactivation.
DISCLAIMER:
GH1 Web Hosting, Inc. shall not be held liable for system downtime, crashes, or
data loss, or that which results in ANY ACCOUNT becoming unavailable for
an indefinite amount of time. We shall not be held liable for any
predicted estimate of profits in which a client would have gained if their
site was functioning. Certain services provided by
GH1 Web Hosting, Inc. are
resold. Thus, notice is hereby given that certain equipment, routing,
software, and programming used by
GH1 Web Hosting, Inc. are not directly owned or
written by
GH1 Web Hosting, Inc.. MOREOVER,
GH1 Web Hosting, Inc. holds no responsibility
for the use of our clients accounts. If any terms or conditions are not
followed, the account in question will be automatically deactivated. We
reserve the right to remove any account without advanced notice for any
reason without refund and/or restitution of damages as
GH1 Web Hosting, Inc.
sees
fit.
ACCOUNT
ACTIVATION:
BY ACTIVATING YOUR ACCOUNT(S) WITH
GH1
Web Hosting, Inc., YOU HEREBY AGREE THAT
YOU HAVE READ THESE PROVISIONS IN FULL AND AGREE TO ADHERE TO THE ABOVE
POLICIES, GUIDELINES AND DISCLAIMERS. YOU UNDERSTAND THAT FAILURE TO ABIDE
BY GH1 Web Hosting, Inc. POLICIES, GUIDELINES AND DISCLAIMERS IS GROUNDS FOR
IMMEDIATE ACCOUNT DEACTIVATION WITHOUT NOTICE, REFUND AND/OR RESTITUTION
OF DAMAGES.
FURTHERMORE, GH1 Web Hosting, Inc. retains the right to change any or all of the
above Policies, Guidelines, and Disclaimers without DIRECT NOTIFICATION TO
CLIENT(S) BUT BY POSTING AT THIS PLACE WITHIN OUR SITE AND IT IS THE
RESPONSIBILITY OF ALL
GH1 Web Hosting, Inc. CLIENTS TO REVIEW THESE POLICIES,
GUIDELINES, AND DISCLAIMERS EVERY 15 DAYS FOR REVISIONS.
GH1 Web Hosting, Inc. also retain the right to increase any pricing, and make
changes to our account plans without direct notification to client(s), but
by posting such changes and increases on pages corresponding to our domain
hosting account plans.
Governing Law/Venue:
If you accept service from us then this agreement shall be governed only
by the laws of the State of Florida. Venue for any action hereunder shall
be in Santa Rosa County, of the State of Florida.
GH1
Web Hosting, Inc.
4960 Hwy 90 Ste. 250
Pace, Fl. 32571
Phone - 850-393-0259
Info. Email
- GH1@GH1.com
Billing Email - Billing@GH1.com
Tech support http://gh1help.com
Online Manual http://TheHelpFactor.com
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